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Call us on 07514 925494 from UK
+44 7514 925494 from Ireland
Call us on 936 324 450 from Portugal
Email us at email@example.com
or simply complete the form below
We hope that everything about your stay with us is perfect but we accept that, very occasionally, something may not be quite as you had expected.
In this situation, we would firstly ask that you contact us on the telephone numbers provided
(+44 7514 925494 or +351 936 324 450)
or email us at firstname.lastname@example.org
to explain your concern and we would hope to resolve the matter without undue delay.
In line with Portuguese law, each apartment has a complaints book.
In the unlikely event that you feel the need to take the matter further, we are pleased to confirm that we subscribe to the Court of Arbitration - Centre of Arbitration of Algarve Consumer Disputes. Should you need to utilise this service the details are as follows:
The Court of Arbitration Centre of Arbitration of the Algarve Consumer Disputes:
"Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (CIMAAL)"
Telephone: +351 289 823 135
More information can be found on "Portal do Consumidor"
Albur Village is special and we want to keep it like this for all our guests. We therefore have what we refer to as ‘house rules’ which apply to all holidaymakers and which form part of our contract with you. Please ensure that these are read before any decision to make a booking with us. By booking a stay at Albur Village, it is deemed that you accept the following:
Unfortunately, we are unable to accommodate pets. We also do not allow smoking in the apartment, garden/balcony or any communal areas.
Please ensure that you effect suitable travel insurance in case you need to cancel or curtail your visit. Your payment to us is not refundable in any circumstances.
Accommodation charges are per apartment not per person. The apartment can sleep up to four people. All guests’ details must be provided at the time of booking and we will require sight of all passports upon arrival. Should there be any change to guests this needs to be confirmed before arrival. Failure to do so or if more than four guests are found to be staying at the apartment, we reserve the right to terminate the stay with immediate effect without any refund.
We cannot be held responsible for any loss, damage to or theft of any items belonging to a guest during their stay with us regardless of the circumstances. Where safes are provided for the convenience of our guests they are to be accepted as only a deterrent to theft. We cannot be held responsible for any loss experienced through theft from the safe or apartment. Whilst the safes are tested regularly, we cannot be held liable for any loss incurred (such as missed transfers, flights etc) through the failure of the safe to operate correctly and we advise guests to remove contents at least 24 hours before departure.
A 25% (non-refundable) deposit is payable upon booking with the balance due a minimum of six weeks before arrival. Failure to pay the balance within this period will deem the booking cancelled. Payment is required by electronic bank transfer to our UK sterling account or Portuguese Euro account. Confirmation of booking will be sent once deposit funds have been received. We recommend that you do not commit to any additional holiday expenditure until this confirmation email is received. If a booking is made and payment is through a third party website then the responsibility to ensure payment remains with the guest. Should we fail to receive payment from a third-party provider then we reserve the right to cancel the booking.
Your apartment will be available from 14:00 on the day of arrival. Guests must vacate the apartment by no later than 10:00 on the morning of departure. Failure to do so will result in the non-refund of the bond.
Suitcase storage is available in the underground car-park. Whilst external entry is via key, any resident is able to access the car-park. Therefore we can provide no guarantee as to the security of luggage and cannot be held responsible for any theft or damage.
A £200 / €250 refundable bond is payable with the payment for accommodation. This is to cover any breakages, damage, loss or theft to the apartment, its contents or external area, excessive use of electricity or wifi and replacement keys. This list is not exhaustive and the bond covers any additional expense incurred by us in providing your stay. Your bond will be returned to you within 14 days of your departure by electronic transfer to your bank account. You will receive detail of any amount retained.
Re-entry to the apartment if locked-out is subject to a €40 call-out charge (payable immediately). Loss of keys or should we need to use a lock-smith to regain entry to the apartment is subject to an additional €75 fee.
Customer feedback is important to us - we want to know what you enjoyed and what we could have done better, please take a few minutes to share your thoughts:
Thank you for your time and support
We want to encourage our existing customers to actively recommend their friends and family to stay with AlburVillageHolidays.com. For every new customer introduced by an existing customer where the new customer books a stay and pays their deposit we will credit the existing customer with £50/€50. This can be used by the existing customer against the cost of their stay with AlburVillageHolidays.com. This credit can be used against the cost of a deposit, balance or bond payment. If accommodation is already booked the credit will automatically be used to reduce the outstanding balance. In the event of no current booking existing then the credit can be ‘banked’ for a period of up to twelve months from the date of issue. After this time the credit is forfeited. There is no limit to the number of new customers who can be introduced to us or the amount of credit that can be earned. The existing customer must email us with the name, address and telephone number of the new customer prior to the new customer paying their deposit so that we can identify them correctly. We will only issue credit for any specific customer or party of customers once, after this the new customer(s) is/are considered existing customer(s) and will then qualify for their own existing customer discount and be able to introduce new customers to us. There is no cash alternative or cash value to this incentive and we reserve the right to amend the credit amount or withdraw the incentive at any point. In these circumstances, any accrued credit would still be available for the remainder of its twelve month life span.